Who is Solutions HD for?
Solutions HD is for businesses that want an off-the-shelf agent for a common inbound need rather than a custom-built call flow.
What kinds of packages are available?
The ready-made agent approach covers common needs such as reception, appointment booking, support and FAQ handling, and after-hours or overflow coverage.
How do we choose a package?
Start with the job your inbound line needs to do. The right package is the one that most closely matches the primary caller outcome you need handled.
Can the package be configured for our business?
Yes. The standard flow can be configured around the relevant business details, qualification, routing, booking, and notification information for the package you choose.
Can callers reach a person?
The configured package can include routing and handoff for calls that need a person, based on the path that applies to your business.
What if our call flow is unusual?
Solutions HD is designed for standard, repeatable jobs. If your requirements require a highly custom script or exceptional workflow, a bespoke solution may be the better fit.
Can we add more coverage later?
The package approach is intended to let businesses add agent coverage as needs grow. The right next package depends on the new inbound job you need handled.
Choose the job before the technology.
Explore the catalog with the caller outcome in mind, then configure the ready-made path that fits.
Browse the catalog →